2.1 Continuous Improvement in processes and methods
In order to strive as a company and adapt to the ever changing and increasingly more competitive industry environment, the design organizations needs to adopt Continuous Improvement as an integral element of its processes. Continuous Improvement concerns business processes as well as work methodology and tools in its specific domain.
Indicators can be structured approaches in work improvement, evidence of developmental activities and improvements in infrastructure.
2.2. Staff Training and Development
For a business to stay competitive as a strong partner for its clients, staff training and development is an essential aspect. The design organization should show commitment and a structured process for the development of its staff as well as to staff induction of new hires. Such training can be internal and external; it may consist of courses, workshops and on the job training. Visits to trade fairs, congresses, seminar, speeches and presentations are often also part of it.
It can also take the form of special developmental design projects, which can be speculative, experimental, pro bono, or targeted at exhibitions and publications.
Special and often very effective developmental schemes can be exchange programs with other subsidiaries or network partner organizations. Engaging in internship programs are also to be considered in this aspect.
This process should be anchored in an effective and documented staff appraisal and training needs evaluation process.
Evidence for Staff Training is: training and development records, training and development programs.